Dear Customers,
Welcome to Ferns N Petals!
These Terms and Conditions along with Terms of use, Disclaimer and Privacy Policy governs your relationship with Ferns N Petals SGP Pte. Ltd. (FNP/ Ferns N Petals/ We/ Us/ Our). Your use and transactions on https://fnp.ph, indicate that you have read and understood these Terms and policies and accept them as the legal equivalent of a signed, written contract, binding you to these Terms. Ferns N Petals SGP Pte. Ltd. shall solely be responsible for fulfilling your order including but not limited to issue invoice, deliver product to recipient, and in no event shall any of its affiliate, director, representative, officers, consultant or employee be responsible for transactions made on this website.
Your participation as a customer in this service will constitute acceptance of this agreement.
At https://fnp.ph (website), we try to give you access of our services for 24 hour on every 7 days of a week. The website may not be available to you from time to time, for reasons including but not limited to unavoidable circumstances or for maintenance purpose. You acknowledge and understand this exception with FNP. FNP reserves right to add on or discontinue any services from its website at its discretion. FNP reserves the right to amend/modify these Terms and Conditions at any time, as it may deem necessary or desirable. Such changes shall be applicable as it would be available on the website. You are requested to read these terms every time you visits the website for usage or transaction.
Product & Pricing
All products listed on the website, their descriptions, and their prices are subject to change from time to time. FNP reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.
We put every effort to ensure, that our website contains correct information. However FNP makes no warranty as to the accuracy, comprehensiveness and correctness of products and information on website. Purchase of a product on the website is subject to availability of stock.
We strive to offer you best possible rates of the product but FNP does not guarantee that these prices will be minimum in the region or country or in comparison to other players of the Industry. FNP reserves right to change or update rate and other details of the product on its website, at its discretion, without any notice to you. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from FNP’s suppliers, FNP shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and FNP cancels your order, we will refund the amount.
On booking for Decoration or Instrumental play under your booking, you agree to allow FNP’s associates to visit your place for the performance of services, in pursuance to your order. Post booking and payment, our representative will contact you to re-check the time to visit you for such performance and make his/their arrangements accordingly. Such activities may be performed by our third party service provider and we are facilitating their services for your convenience only. We always try to give you safe and secure environment while performance of services but we expect you to maintain your privacy and apply your diligence while availing the services. You are requested to check the identity of service personnel and may counter check with company’s representative. We suggest you to be present at place of performance for all time. We will not be responsible for any missing item at your place. For any grievance or deficiency in service you can contact us immediately. Any grievance on these services post 2 hours of performance will not be acceptable. For the performance at any hotel, you need to take permission from Hotel. We will not be responsible for cancellation of services and refund, if you cannot take this permission from hotel, in time.
The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.
Since flower arrangements are hand-made, there may be a slight variation from the picture shown. Occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability issues.
Every cake we offer is handcrafted and since each chef has his/her own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues. In such a cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.
Substitution Policy
In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.
complimentary message card, which may be provided by Ferns N Petals, can either be printed or hand written, depending on where the delivery is scheduled for.
We request you to check and follow our Care Guide, available on the website, to take care of your cakes, plants and flowers delivered by us.
Order/Delivery Confirmation E-mail and SMS
Shortly after you place an order on website, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact FNP.
In case you have not received an Order Confirmation e-mail and SMS, please call on +919212422000 / +919755248248 (08:00 hours to 22:30 hours, 7 days a week) or write to us at support@fnp.ph
You will also receive a Delivery Confirmation e-mail and SMS when your order get delivered.
Shipping & Delivery Policy
FNP endeavor to deliver products to the recipient as per the delivery option selected by User while placing the order. The delivery time is subject to location you provided for delivery. For the convenience and requirement of Customer, FNP provides two options of deliveries, Fixed Time Deliveries and Free Deliveries. FNP charges nominal amount from customers for selecting fixed time delivery and such charges displays on webpage while selecting the timeframe for delivery. However under Fixed Time Deliveries, FNP is obliged to deliver your product as per your opted time but it is always subject to factors beyond its reasonable control (“Force Majeure Events”) including unexpected travel delays from our courier partners and transporters due to weather conditions, political disruptions, strikes, war, lockdown, Government restrictions or other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
Flowers may be delivered in fully bloomed, semi-bloomed or bud stage. Since cakes are perishable in nature, we attempt delivery of your order only once. The delivery cannot be redirected to any other address.
Before any festival or major occasions, we suggest you to place your order at least five days in advance.
Products that are hand delivered cannot be delivered along with courier products. That may reach to the recipient at different time or day.
Delivery of Courier Products
You will get informed about courier product or delivery on selecting product.
Notwithstanding anything contained in these Delivery terms, in the event the order is made to deliver through any courier agency or any third party, FNP does not make any representation or warranty in relation to the delivery of such orders. The products will be delivered through Courier Company and the delivery made by them are subject to the Terms and Conditions of such courier companies. For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.
You acknowledge that requested delivery date of such products are non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped. Such deliveries will not take place on Sundays and Public Holidays.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
All courier orders are carefully packed and shipped. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.
Courier partners sometimes have some delays due to holidays and strikes.
